At Resin Realms, we understand that proper shipping is critical to ensure your premium collectible statues arrive in perfect condition. This policy outlines our shipping procedures, delivery timelines, and other important information.
All statues are packaged with extreme care to prevent damage during transit:
We primarily use the following carriers for our shipments:
The carrier selection depends on your location, package size, and value. We always choose the most reliable and efficient option for your specific order.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $45-$75* |
| Expedited Shipping | 3-5 business days | $75-$120* |
| Express Shipping | 1-2 business days | $120-$180* |
* Shipping costs vary based on the statue's size, weight, and destination. Final shipping costs will be provided when processing your order.
| Region | Estimated Delivery | Cost |
|---|---|---|
| Canada | 7-14 business days | $85-$150* |
| Europe | 10-21 business days | $120-$250* |
| Asia/Australia | 14-28 business days | $150-$300* |
| Rest of World | 14-35 business days | $175-$350* |
* International shipping costs are estimates and may vary significantly based on size, weight, destination, and current carrier rates. Exact costs will be calculated at the time of order.
International customers are responsible for all customs duties, import taxes, and fees imposed by their country's customs authorities. These charges are not included in our shipping costs and will be collected by the carrier or customs office upon delivery.
Customs clearance times vary by country and can sometimes cause significant delays beyond our control. While we provide accurate documentation to facilitate customs clearance, we cannot guarantee specific delivery timeframes for international shipments.
Some countries have restrictions on importing certain collectibles. It is the customer's responsibility to be aware of and comply with their country's import regulations before placing an order.
All orders include tracking information, which will be emailed to you once your package ships. You can use this tracking number to monitor your shipment's progress through the carrier's website.
Every statue shipment includes full insurance coverage for the item's value. In the rare event that your package is lost or damaged during transit, this insurance ensures you're protected.
You'll receive an email notification with tracking information as soon as your order ships. For pre-orders, we'll keep you updated on production status and provide an estimated shipping timeframe.
Yes, signature confirmation is required for all statue deliveries. This ensures your valuable collectible isn't left unattended.
If you're not available to sign for your package, the carrier will typically leave a notice and attempt delivery on subsequent days. You can also contact the carrier to arrange a pickup or alternate delivery time.
Yes, we're happy to accommodate special requests when possible. Please note any special instructions during the ordering process or contact us directly.
If your statue arrives damaged:
We'll work with you promptly to resolve the issue through repair, replacement, or refund.
Have questions about shipping? We're here to help!
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